![]() Please call and we will assist in correcting the order without a need to reorder or cancel the existing order. If you feel you have made an error on your order it does not need to be cancelled. Due to the nature of our business, the speed at which orders must be processed, the effect your cancellation has on other customers, and the cost and labor it takes to manage a cancelled order, a cancellation at any time will result in a cancellation fee. Regardless of an order’s need for a proof, each card is created to your specifications when you place your order and is printed inside our facility. Please remember that we are moving your order forward as quickly as we can to ensure it leaves our facility within our production schedule. We strongly suggest reviewing all pertinent information prior to submitting your order, again when you receive your order confirmation and also, during the proofing stage should your order be one that receives a proof. We therefore may miss mistakes you made during your ordering process. ![]() We don’t know if you’ve omitted something or used the wrong zip code. Please do understand that while we review orders for accuracy to the best of our ability, we may not recognize incorrect spelling of names, companies or locations. Although you may return your order anytime during the same calendar year recognize that it benefits you to know as quickly as you can that your order is perfect and ready to send out when you are ready to tackle that project. We suggest you open your card order upon receipt to ensure everything meets your satisfaction. Please contact us immediately and keep all packaging as your original product will need to be returned for replacement product to be shipped. ![]() If you receive your card order and find a defect in the product or if we have made an error with your order or personalization we will replace it or refund your order without issue. At House of Cards we always want our cards to make a great impression for you and your organization. We know too, that you select industry specific greeting cards to act as a marketing tool for your business. We understand that you purchase greeting cards as a gift for clients, vendors and staff.
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